Policyholder-First Claim Professionals
Public Adjusters That Do Not Quit
Meet the LRG Claims team helping policyholders navigate complex property insurance claims with experience, preparation, persistence, and a commitment to fair claim recovery.
LRG Claims represents the insured — not the insurance company — after storm, hurricane, wind, hail, fire, water, flood, roof, commercial, school district, municipal, and large-loss property claims.
Our Duty Is to the Policyholder
When property damage occurs, policyholders are often forced to deal with complicated policy language, inspections, estimates, documentation requests, delays, denials, and settlement disputes. LRG Claims gives homeowners, businesses, municipalities, school districts, churches, and commercial property owners experienced public adjusters working on their side.
Our team brings claim knowledge, construction experience, policy understanding, estimating ability, negotiation experience, and persistence to the insurance claims process. We help policyholders document damage, review coverage, organize the claim, communicate with the insurer, and pursue a fair settlement.
Insurance companies have claim professionals protecting their interests. LRG Claims exists to help policyholders protect theirs.
What Guides the LRG Claims Team
LRG Claims approaches every claim with preparation, persistence, and a duty to serve the policyholder’s best interests.
Our Duty
We work for the insured, not the insurance company.
Equipment
We use documentation, estimating, inspection, and claim-support tools to help prove the loss.
Commitment
We stay focused on the claim process, the policyholder’s recovery, and the evidence needed to support the loss.
Resolute
We remain persistent when claims are delayed, disputed, denied, or underpaid.
A Few Team Members
LRG Claims is built around experienced claim professionals, consultants, and advocates who understand property damage, insurance coverage, construction, school operations, large-loss claims, and the challenges policyholders face after a loss.
Randall Harris is the Founder and CEO of LRG Claims. He began assisting policyholders as a public adjuster in 2008 while helping family, friends, and local businesses navigate insurance claims and recover from hurricane damage.
During that time, it became increasingly clear that many policyholders were being placed at a disadvantage during the claim process. As more people became aware of his success handling claims, the demand for his services continued to grow. To meet that demand, Mr. Harris added more adjusters to the team and trained them to manage the claims process in the best interest of the policyholder.
Since then, Mr. Harris has been involved in thousands of claims, held public adjuster licenses in 30 states, and become a Certified Thermographer. In addition to managing non-catastrophic claims, he has successfully managed and negotiated settlements for hundreds of large-loss claims relating to 17 hurricane landfalls.
Mr. Harris is a trusted source in the claims industry and provides a wealth of knowledge and expertise. He has been designated as an expert regarding first-party property claims and has provided expert testimony on numerous occasions. He is recognized as an Expert Witness in both State and Federal Court.
- Founder and CEO of LRG Claims
- Public adjuster since 2008
- Held public adjuster licenses in 30 states
- Certified Thermographer
- Thousands of claims handled
- Large-loss hurricane claim experience
- Expert witness experience
- First-party property claim expertise
Kevin Underwood has been involved in the construction and restoration industry since childhood, renovating homes with his father. In 2010, as the owner of a roofing and restoration company and a General Contractor, Mr. Underwood began performing insurance-related repairs for residential and commercial properties suffering storm-related damage.
As construction work began to slow, his background as a General Contractor made for a natural transition into the world of claims adjusting. His experience in the insurance claims industry continued to grow while representing insurance companies as a CAT Adjuster.
During that time, Mr. Underwood gained firsthand experience regarding the unfair treatment of policyholders. While insurance companies trusted him to assess properties and provide accurate damage estimates, damaged items he recommended for payment were sometimes arbitrarily omitted. He believed that was unjust and unfair to the insured.
From that point forward, Mr. Underwood began advocating on behalf of policyholders and helping support recovery rather than helping insurance companies retain more profit. Throughout his career, he has inspected and estimated more than 1,500 properties damaged by catastrophic events.
Mr. Underwood is also a combat veteran with more than 37 years of service in the U.S. Army Reserve and National Guard. He has served in the Field Artillery, Signal Corps, and Military Intelligence.
- Construction and restoration background
- General Contractor experience
- Former CAT Adjuster
- Residential and commercial claim experience
- 1,500+ properties inspected and estimated
- Catastrophic event claim experience
- Policyholder advocate
- U.S. Army Reserve / National Guard veteran
Dr. Larry Groppel is a Senior Educational Consultant with 38 years of public school experience in districts ranging from 450 students to 160,000 students.
He spent 25 years as an administrator with some of the largest districts in the Dallas/Fort Worth area, culminating with four years at Dallas ISD, where he served as Deputy Superintendent and Superintendent of the District.
Dr. Groppel provides a tremendous understanding of school district operations, administration, facilities, finance, leadership, and the challenges large public education systems face after property damage.
His experience helps LRG Claims support school districts and educational institutions through complex property insurance claims involving buildings, campuses, operations, budgets, repairs, and recovery planning.
- 38 years of public school experience
- 25 years as a school administrator
- District experience from 450 to 160,000 students
- Former Dallas ISD Deputy Superintendent
- Former Dallas ISD Superintendent
- School district operations expertise
- Educational facility insight
- School district claim support
Experienced Support for Complex Property Claims
LRG Claims brings together professionals with backgrounds in public adjusting, construction, restoration, insurance claims, catastrophic loss adjusting, education, school operations, large-loss claims, and policyholder advocacy.
Claims We Help With
Our team helps policyholders with wind damage claims, hail damage claims, fire and smoke damage claims, flood damage claims, roof claims, storm claims, business interruption claims, denied claims, delayed claims, disputed claims, and underpaid claims.
